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Jira Service Management (JSM) Admin

Job Description:

As a Jira Service Management (JSM) Administrator, your primary responsibility will be to
manage and optimize the JSM infrastructure for our client in Herzliya / Glilot , focusing
specifically on Jira Service Management platform. This role requires strong scripting abilities,
an in-depth understanding of IT service management (ITSM), and the ability to excel both
independently and within a team environment.

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Responsibilities:​​
• Manage and maintain the JSM infrastructure with precision and expertise.
• Customize the look and feel of JSM based on specific client requirements.
• Build and configure JSM projects from the ground up, ensuring they meet the unique needs of each customer and role/position.
• Develop and deploy automation to streamline processes and improve efficiency within JSM.
• Oversee the entire ticket lifecycle, ensuring smooth and efficient resolution of issues.
• Provide support for queues, manage SLAs, and generate special reports as needed.
• Offer comprehensive end-user support, resolving JSM-related issues promptly.
• Collaborate with the team while maintaining autonomy, self-motivation, and strong interpersonal skills.

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Requirements:
• Proven track record as a highly skilled JSM Administrator – 1 Year Min or Jira Admin – 1 year.
• Experience with Jira is a must, including building and managing Jira projects.
• Strong expertise in Jira automation, with an ability to build automations within Jira and JSM.
• Familiarity with ITSM methodologies and ticket lifecycle management.
• Experience customizing JSM (look and feel) to match customer requirements.
• Advanced use of JSM tools like SLAs, Queues, and Request Types.
• Strong teamwork skills with the ability to work independently and autonomously.
• Exceptional problem-solving abilities and a customer-centric approach to support.
• Experience with ScriptRunner, Proficiency in scripting languages such as Python, Bash, Groovy, Java (advantage, but not required).
• IMOD clearance (big advantage).

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If you are interested in this position, please send your CV to jobs@ycon.com

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